Company Diagnostic

Emma is a renowned people and operations specialist, who earned the apt nickname of “The Fixer” for her ability to turnaround middle tier organisations, business sectors, large departments and SMEs in record time.

She will ensure that should your organisation be ineffective or inefficient she will get to the root cause. As Emma says… “it’s generally either a people problem, or a process problem, or a problem with both”. For Emma, finding the solution is easy.

The Company Diagnostic is a half-day diagnostic in your organisation where Emma assesses first-hand how your organisation is performing. She insists on meeting with you, your staff and stakeholders to understand what actually is happening on the ground. Some organisations do not realise they are wasting tens of thousands because they cannot always see what is right in front of them. This investigation allows her to identify issues with productivity, potential cost savings and the impact these are having on the organisations profitability. The Company Diagnostic has one objective, to ensure the organisation is operating at maximum efficiency.

Emma’s motto in life is that…

“There’s always another way, and I will find it!” ~ Emma Chard-Cumming

To get Emma to run her Company Diagnostic on your organisation book her via emma@emmachard.com, or start by completing this short questionnaire:

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This Diagnostic has been designed to evaluate specific areas in your organisations to highlight specific areas which can be improved and enhanced to have your organisation running more effectively.

Please select from the options for each question.

What is your industry?

Select from drop down list

Tell us about your organisation

How many employees do you have?

None

0-10

10-50

50-100

Over 100

Tell us about your organisation

How many years have you been operating?

Under 1 year

1-3 years

3-5 years

5-10 years

Over 10 years

What is your biggest issue right now?

Select up to 3 options

Do your employees work well together?

There are some personal clashes

My team has complete synergy all of the time

My employees don’t work together as a team

There is team work on the main projects

The team works together effectively most of the time

How engaged are your employees?

On average most understand our company values

All employees are total advocates for us

Most are just here for their salary

Some employees align to the company values

The majority of employees live and believe in who we are and what we do

How much communication do you have with your employees?

There is a general monthly communication but not everyone reads it

We have a highly effective downward and upward communication structure

We have weekly meetings but not everyone attends

Most of our employees don’t need to communicate as they work independently

There’s a good communication structure in place with reporting back

How well do your employees understand their role?

4 The majority of our employees know their role and do it well

1 We have a number of employees who fail to understand their role

3 Occasionally an employee has to learn on the job, but that is rare

5 All employees fully understand their role through their clear job descriptions and regular reviews

2 Some employees are confused about their role and how it affects the business

What processes do you have in place for collecting suggestions from employees?

The last time we asked for feedback was over 6 months ago

When we last asked, there was little or no feedback

Feedback is received regularly but only some can be used

We regularly use employees suggestions and give them credit for the idea

We don’t ask our employees for their feedback on us or the organisation

How do you praise your employees for good work?

We do tell our managers to praise their team but we don’t know if they do it

We have a Christmas party to celebrate our employees success

It is actively encouraged to praise good work

We have a gratitude system in place to praise the excellent work by publicly acknowledging employees weekly

Generally the whole team is praised, not just the individual

How would you describe your employee systems and processes?

Significant time and money is put towards training and ensuring we have all the required policies in place

We undertake some training and have most policies in place, if we need something then we do it

When something arises with employees we deal with it then for that individual

There are no formal written policies in place and very little training

Our staff know where we are if they need something

Do you get enough time to get your work done in the working day?

Rarely do I get everything I need done, I always seem to drop the ball

Most of the important tasks get done during the working day

I thoroughly plan time so I can get everything done I need to

I never get it all done as I’m the only one who can do it

I manage to get most of my work done but with better staff I could do more

How many hours do you work each week on average?

80+ hours per week

45 to 55 hours per week

20 to 45 hours per week

Less than 20 hours per week

60+ hours per week

How effective are your meetings?

I ask for an agenda and outcome for each meeting to manage my effectiveness in it

I always seem to be in meetings but never get any work done

Sometimes my meetings can be too long and lack a structure

There are some meetings that I probably don’t need to attend

I question whether attending is valuable and use online and phone options to save on travel time

How well do you stick to your business strategy?

Our strategy is set annually and we that is when we review how we’ve done

The strategies are reviewed at least monthly and updated or amended to move us forward

We tend to not set forward strategies but work on the present needs

A review of our strategies happens every quarter

We don’t really have a business strategy but we do look at our business plan once a year

How organised are your organisations systems and processes?

We do have some systems but we know that we need to do better

Some systems and processes work for the majority of the time

There are highly organised systems and processes at work in our organisation

Our tendency is set something up if we need it

We none or very few formal systems or process in place

What performance tests and measures do you use?

There are daily checks on our performance, particularly sales and our cash figures

We measure once a week on a Friday when we pay our bills

We don’t really measure anything other than profit

There are some measures but we only look at these quarterly when we do our tax returns

Monthly there are reports produced on the measures in place

What technological processes and systems do you have in your organisation?

Some of our systems are computerised while others are still very manual

Technology is important to us so we review our situation on an annual basis

We’re almost fully computerised and regularly update our software and hardware

There’s not much use of technology

We use computers but are probably using out of date software and programs

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“There’s always another way, and I will find it!” ~ Emma Chard-Cumming

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